Review Policy

A traveler may review a completed Rego booking or another experience that Rego can reasonably verify.

Rego may label reviews as “Verified booking” where the experience is linked to a completed booking. Verification does not mean Rego agrees with every opinion stated.

Reviews should be honest, specific, relevant and based on firsthand experience.

Travelers may discuss service quality, cleanliness, accuracy, communication, value, safety and whether the Provider delivered what was confirmed.

Fake, purchased, coordinated or competitor reviews; reviews written by owners, staff or close associates without disclosure; and reviews submitted in exchange for money, free service or pressure are prohibited.

Reviews must not contain threats, hate speech, harassment, discrimination, explicit content, unrelated political campaigning, malware, advertising, private addresses, phone numbers, identity documents, payment information or confidential communications.

Allegations of serious criminal or dangerous conduct should be reported to Rego and relevant authorities with evidence rather than published recklessly.

Rego may use automated and human moderation to detect fraud, abuse, privacy violations and irrelevant content.

Rego may reject, delay, edit only to remove personal data where appropriate, or remove a review that violates this Policy. Rego will not remove a review merely because it is negative.

A review may be temporarily hidden while a credible safety, fraud or authenticity complaint is investigated.

Providers may post one professional response, subject to moderation.

Responses must not disclose traveler personal data, threaten legal action merely to silence criticism, offer compensation in exchange for deletion or contain abusive language.

A Provider may invite all eligible travelers to review and may offer a neutral incentive only where permitted, disclosed and not conditioned on a positive rating.

Rego may run its own transparent review campaigns.

Displayed scores may be rounded and calculated from eligible reviews. Category scores, recent performance or verified bookings may be shown separately.

Rego may exclude fraudulent, duplicate, cancelled or policy-violating reviews from calculations.

Travelers and Providers may report a review through the Platform or at support@rego.services, identifying the specific rule allegedly violated.

Disagreement with an opinion is not enough for removal. Rego may request booking records or other evidence before deciding.

Rego will assess properly supported legal notices and may restrict content where required by law or necessary to protect safety and rights.

Submitting a false legal complaint or forged evidence may result in account action.

The reviewer retains ownership but grants Rego the content license described in the Terms and Conditions so the review can be displayed, translated, summarized and promoted in connection with Rego.