Provider Agreement

The Provider confirms that it is legally established where required, has authority to enter this Agreement and has provided accurate ownership, contact, tax, payout and business information.

The Provider must maintain all registrations, licenses, permits, approvals, qualifications, vehicle documents, insurance and other authorizations required for its services, including requirements applicable to travel agencies and tour operators in Gilgit-Baltistan.

The Provider must promptly notify Rego of any suspension, expiry, investigation, material complaint, ownership change or event affecting its right or ability to operate.

Rego may verify identity, business records, licenses, bank details, location, facilities, vehicles, staff, references and public information.

The Provider authorizes reasonable verification and must not display a Rego Verified badge outside the Platform without written approval.

Verification does not transfer responsibility for service quality, legal compliance or safety from the Provider to Rego.

The Provider must keep names, descriptions, categories, photos, amenities, locations, prices, taxes, schedules, capacity, accessibility, policies and contact information accurate and current.

The Provider must own or have permission to use all submitted content and grants Rego a non-exclusive, worldwide, royalty-free license to host, format, translate, display, distribute and promote it for Platform operation and marketing.

Misleading prices, fake scarcity, copied photos, false credentials, duplicate listings and manipulation of ranking or reviews are prohibited.

The Provider must maintain accurate availability and promptly accept, reject or respond to requests within the displayed response time.

A confirmed booking must be honored at the confirmed price and material terms. The Provider may not demand undisclosed charges or move the traveler off-platform to avoid fees after receiving the booking through Rego.

Where a confirmed service cannot be supplied, the Provider must notify Rego immediately and assist with a comparable alternative or refund.

The Provider must deliver services professionally, safely, lawfully and without unlawful discrimination; maintain clean and serviceable facilities, vehicles and equipment; use qualified staff; and follow applicable health, food, transport, labor, environmental and tourism rules.

Emergency procedures, risk briefings, age restrictions, fitness requirements, required equipment and exclusions must be clearly communicated before service.

The Provider must respect traveler privacy and may use booking information only to deliver the service, communicate about it, meet legal duties or as otherwise authorized.

The Provider is responsible for setting lawful rates, disclosing mandatory fees and collecting or remitting taxes for which it is responsible.

Rego fees are described in [PROVIDER COMMISSION / FEE SCHEDULE]. Rego may deduct agreed commissions, payment fees, refunds, chargebacks, penalties or other authorized amounts from Provider payouts.

Any change to fees will be notified according to the commercial agreement. Already confirmed bookings remain subject to the fee arrangement in effect when confirmed unless otherwise agreed.

Payout timing, reserves, minimum thresholds and supported methods will be shown in the Provider dashboard or commercial schedule.

Rego may delay a payout where reasonably necessary to investigate fraud, chargebacks, traveler complaints, legal restrictions, incorrect bank details or potential Provider liability.

The Provider must retain accurate booking, tax, service and complaint records and provide relevant records for legitimate audits or disputes.

The Provider must publish clear cancellation terms, apply them consistently and comply with Rego's Cancellation and Refund Policies.

The Provider must respond promptly to complaints and cooperate in investigation. Where the Provider caused a cancellation, non-delivery, material misrepresentation or safety failure, it is responsible for related refunds and reasonable documented costs to the extent permitted by law and contract.

Rego may issue a traveler refund from funds held for the Provider or deduct an approved amount from future payouts.

The Provider may invite genuine reviews but must not buy, fabricate, suppress, threaten, condition service on or selectively reward positive reviews.

The Provider may respond professionally. Personal data, threats, discriminatory language and confidential booking details must not be published.

Search position may depend on relevance, availability, quality, traveler engagement, response performance, price, reviews, commercial promotion and other disclosed or legitimate factors.

The Provider must protect traveler information with reasonable security, limit staff access, avoid unauthorized marketing, report suspected data incidents promptly and delete information when no longer lawfully needed.

The Provider must not request full card credentials, passwords, unnecessary identity documents or sensitive information through insecure channels.

Where the Provider processes information on Rego's behalf, additional data-processing terms may apply.

The Provider must not offer illegal, unsafe, counterfeit, exploitative or unauthorized services; facilitate corruption or trafficking; discriminate unlawfully; harass travelers; misuse personal data; manipulate payments; or damage Rego's systems or reputation through deception.

Adventure and transport Providers must not operate while staff are impaired or equipment is unsafe.

The Provider must maintain insurance reasonably appropriate to its services and any legally required coverage. On request, evidence must be supplied.

The Provider is responsible for acts and omissions of its owners, staff, drivers, guides, subcontractors and facilities used to fulfill bookings.

Rego may restrict or remove listings, withhold badges, pause payouts or suspend the Provider for safety risk, fraud, repeated cancellation, serious complaints, expired licenses, non-payment, misleading content or breach.

Immediate action may be taken where delay could harm travelers or the Platform. Where appropriate, Rego will provide reasons and a review opportunity.

Either party may terminate ordinary participation on written notice, but confirmed bookings, payment duties, refunds, confidentiality, data protection, intellectual property and dispute obligations survive as necessary.

The Provider will compensate Rego for reasonable claims, refunds, penalties and costs resulting from the Provider's service, breach, unlawful conduct, inaccurate listing, safety failure, tax obligation or infringement, except to the extent caused by Rego.

Nothing excludes liability that cannot lawfully be excluded.

This Agreement is governed by applicable law in Pakistan and disputes are subject to [COURTS / JURISDICTION], unless the parties agree to another lawful process in writing.

Provider notices: legal@rego.services. Operational support: support@rego.services.