Cancellation Policy

Cancel through the account booking page where available or contact support@rego.services and the Provider using the booking reference.

A cancellation is effective only when the Platform or authorized support channel confirms receipt. The cancellation time is recorded in the local time zone of the service location unless stated otherwise.

Flexible, partially refundable, non-refundable and custom cancellation terms may be offered. The selected rate or package rules shown before purchase apply.

Where a package contains several services, each component may have different supplier terms. The confirmation should identify any non-refundable component.

If cancellation occurs within the free-cancellation period, amounts eligible under the booking terms will be refunded.

After the free-cancellation deadline, the Provider may charge the stated percentage, first night, deposit, fixed fee or full amount.

Convenience, payment-processing, permit, insurance, visa, ticketing or third-party charges may be non-refundable where already incurred and clearly disclosed.

A traveler who does not arrive or contact the Provider by the stated deadline may be treated as a no-show and charged according to the booking terms.

For multi-day services, failure to use the first segment may cancel later segments where supplier rules say so.

A Provider that cannot deliver a confirmed service must notify Rego and the traveler immediately.

The traveler will be offered, where reasonably possible, a comparable alternative at no additional service price or a refund of amounts paid for the undelivered service.

Rego may suspend Providers that repeatedly cancel without valid reason or fail to assist affected travelers.

Mountain travel may be affected by weather, landslides, road closure, flood, avalanche, political restrictions, strikes, public-health events, natural disaster or other events outside reasonable control.

The Provider may modify, postpone or cancel for safety. Refund or credit eligibility depends on recoverable supplier costs, the booking terms and mandatory law.

A traveler's decision not to travel due only to personal concern is treated as traveler cancellation unless an official restriction or the booking terms provide otherwise.

Unused nights, transport segments, meals or activities are not automatically refundable after service has started, especially where the Provider reserved capacity or incurred costs.

A refund may be considered where the Provider materially failed to provide the confirmed service and did not offer a reasonable remedy.

A Provider may cancel or stop service for dangerous, unlawful, abusive or materially disruptive conduct. Refunds may be denied to the extent permitted by law and the Provider may claim documented damage or loss.

Groups, expeditions, customized tours, events and corporate bookings may require deposits and longer cancellation deadlines because Providers reserve staff, vehicles, rooms, permits and equipment.

The custom quotation or contract controls where it clearly states cancellation terms.

Contact support@rego.services with supporting documents. Rego will review the displayed booking terms, communications, payment record and Provider evidence before deciding any Platform-administered cancellation issue.