Booking Policy

A listing may support instant confirmation, provider approval, inquiry-only contact or offline payment. The booking page will identify the applicable method.

A request remains pending until the traveler receives a confirmation marked “Confirmed” or equivalent. An automated receipt only confirms that Rego received the request unless it expressly confirms the service.

The traveler must provide accurate names, phone numbers, email addresses, dates, guest counts, pickup details and other information requested for the service.

Names for flights, permits, insurance or regulated services must match the relevant identification document.

The person making a booking for others is responsible for obtaining permission to provide their information and for communicating the booking terms to them.

The Platform should show the base price, known mandatory taxes and fees, Rego service fees, Provider charges and payment schedule before confirmation.

Optional extras, security deposits, local taxes payable at destination, damage charges or variable usage charges must be clearly described by the Provider.

If a displayed price is obviously incorrect, Rego or the Provider may cancel or offer the correct price before service begins. No additional charge will be taken without authorization.

Availability is not guaranteed until confirmation. Providers must keep inventory current, but overlapping bookings, technical delays or emergencies may occur.

If a Provider cannot honor a confirmed booking, it must promptly notify Rego and the traveler and cooperate in offering a suitable alternative or refund under the applicable policies.

Payment may be full, partial, deposit-based, pay-at-property or directly arranged with the Provider, as displayed at checkout.

The traveler must use an authorized payment method and complete any verification. A booking may be cancelled if payment is not completed by the stated deadline.

Rego will issue or facilitate an electronic receipt or booking record. Travelers should retain it.

Requests concerning beds, meals, accessibility, child seats, guides, dietary needs, pickup times or celebrations are subject to Provider acceptance.

Travelers should contact the Provider before booking where a requirement is essential to safe or usable service. A request is confirmed only when accepted in writing.

Date, route, guest, room, vehicle, activity or name changes are subject to availability, Provider approval and any fare difference or change fee.

A change request does not cancel the existing booking until Rego or the Provider confirms the change or cancellation.

For flights, permits and other third-party inventory, supplier rules may prohibit changes or require new tickets.

Travelers must follow the stated check-in, pickup, meeting and reporting times and carry required identification, vouchers, permits and safety equipment.

Late arrival may shorten or cancel a service without refund where the Provider cannot reasonably delay other guests or operations.

Providers may refuse service where legally permitted for safety, intoxication, abusive conduct, lack of documents, non-payment or serious rule violations.

Providers may make reasonable operational changes such as vehicle, guide, room or itinerary adjustments where the substitute is materially comparable and safety or circumstances require it.

Material changes must be communicated promptly. The traveler may be entitled to an alternative, price adjustment, cancellation or refund depending on the change and applicable policy.

Use Rego messaging or the contact details in the booking confirmation for important communication. Keep evidence of agreed changes and payments.

Rego may send service notices by email, SMS, in-app notification or WhatsApp where the user has provided the number and applicable permission.

Raise problems with the Provider immediately where possible so they have an opportunity to correct them.

Unresolved complaints should be sent to support@rego.services with the booking number, description and supporting evidence as soon as reasonably possible.

The booking confirmation and clearly displayed listing-specific rules apply first; then this Booking Policy, Cancellation Policy, Refund Policy and Terms and Conditions; mandatory law prevails over all contractual terms.