Refund Policy

A refund may be available where the booking terms permit cancellation; a Provider cancels; a duplicate or incorrect charge occurs; a confirmed service is not supplied; a material change is rejected; or mandatory law requires a refund.

Non-refundable rates, used services, no-shows, late cancellations, traveler-caused service refusal and costs already paid to third parties may not qualify, subject to mandatory law.

Submit the request through the booking page or to support@rego.services with the booking reference, reason and supporting evidence.

Requests involving service quality should be raised during the service where possible, then escalated promptly if unresolved.

Rego may ask the traveler and Provider for communications, receipts, photographs, location information or other relevant evidence.

Rego will apply the booking-specific terms, these policies and mandatory law. Complex disputes may take longer where information is incomplete or a third-party supplier must approve the refund.

The refund may be full or partial depending on the unused service, cancellation charge, supplier cost, discount allocation, tax treatment and payment fee disclosed at booking.

Where only part of a package fails, the refund will normally relate to the affected part rather than the entire trip, unless the failure defeats the main purpose of the booking.

Approved refunds will normally be initiated within 7–14 business days after approval, unless the relevant supplier or payment method requires longer.

Refunds are generally returned to the original payment method. Bank, card, wallet or international transfer processing may add additional time outside Rego's control.

Cash or direct-to-Provider payments may need to be refunded by the Provider. Rego will facilitate communication but cannot reverse funds it never received.

The refunded amount is processed in the transaction currency where possible. Exchange-rate movement, receiving-bank fees and foreign transaction charges may cause the amount received to differ from the original local-currency value.

Rego does not reimburse independent bank or currency-conversion charges unless legally required or caused by Rego's error.

A travel credit or voucher may be offered, but it will not replace a cash refund where the traveler is legally or contractually entitled to money and does not agree to credit.

Voucher validity, transferability and restrictions must be stated when offered.

Contact Rego before initiating a payment dispute so the issue can be investigated quickly.

A legitimate chargeback right is not restricted. However, knowingly false, duplicate or abusive disputes may lead to account restriction and recovery of documented losses.

Where Rego refunds a traveler because of a Provider's cancellation, misrepresentation or failure, the Provider must reimburse Rego or permit deduction from future payouts as allowed by the Provider Agreement.

Refund support: support@rego.services, [PHONE / WHATSAPP]. Include the booking reference in all communication.